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Customer Services
by TUSDEC - Skill
Introduction:
This programmes is designed to develop the learner’s knowledge of the key areas that are required to promote and support good customer service. It can also contribute to the development of key skills in communication, working with others, and problem solving. It demonstrates an understanding of the importance of the provision of good customer service. This programme describes the differences between strong and weak customer care, particularly relating to a professional image, communication skills and complaint handling. |
| Course Coverage:
Key features of a service offer and its effects on customer expectations
How to deliver reliable customer service
How customer service can be developed and improved
How promotion of products and services can benefit the customer and the organisation
Benefits of team-work in delivering good customer service
Developing customer service skills of oneself and others
The importance of responding effectively to customer needs, expectations and complaints
The importance of communication methods while handling various types of customers/li>
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Participant Profile:
Marketing managers, sales managers / executives, and targeted at those wishing to enhance their selling skills. An excellent refresher for sales and marketing persons and anyone else who wishes to UNZIP!
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Instructor Profile:
Our trainer specialises in helping organisations, develop their sales and marketing teams. His strong grasp of theory along with his national and international experience creates value for participants. He teaches research methodology, marketing research, international marketing, international business, consumer behavior and marketing strategy etc. His research has appeared in proceedings such as; International Academy of Business & Economics, Global Marketing Conference, The Academy of Marketing Science, Academy of International Business – US Southwest Chapter and Society for Marketing Advances. In addition, he have served as a reviewer for Academy of International Business, The Academy of Marketing Sciences and American Marketing Association. |
Methodology:
Conducted by a panel of distinguished trainers, our workshops are short, intense, affordable, aimed at unzipping your talent potential by adding a tastier flavor to your profile. The trainers will keep you engaged while equipping you with the latest professional tools using interactive exercises, role playing, case studies and group discussions. |
Learning Outcome:
This workshop will help anyone or an organisation to become more customer focused (towards their internal customer as well as paying customer) and will get them skills and tools to live that focus. |
Course Option |
Fee |
Start Date |
Timings |
Duration |
Morning |
*Rs 10,500/- |
16 Nov 2009 |
9:00 am to 5:00 pm |
2 days |
Venue:
Sunfort Hotel, Liberty Market, Lahore. |
| ONLINE Application Form: |
| Click here to open the form, fill it ONLINE and click 'Submit' to email. Alternatively, after filling the form you may print a copy and fax it. Please follow the instructions given on the form |
TUSDEC
Technology Upgradation and Skill Development Company |
State Cement Corporation Building, Kot Lakhpat, Lahore, Pakistan
Tel: (042)-111 000 143, 35145793, 35145795 Ext 872 or 874
Mobile: 0344-4440663 or 0344-4444033 Fax: (042)-35121658 or 35145792 |
Email: skill.courses@tusdec.org.pk
Website: www.tusdec.org.pk |
| *Excluding City & Guilds certificate fees. |
(Article: Copyright © 2009 TUSDEC - Skill)
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