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Secret of Superior Service Culture
by TUSDEC
Introduction:
This energising and entertaining presentation highlights the key principles which everyone in every company and organisation must apply now to deliver quality service. Packed with true stories, powerful examples and colourful illustrations, "Secret of Superior Service Culture" will inspire you, educate your colleagues and motivate your service team. |
| Workshop contents:
Understand key principles that will lead you to superior service
Develop concrete action to improve your service
Achieve new levels of customer satisfaction, loyalty ... and delight!
Gain additional business from loyal customers who buy more and more often
Win new customers from constant referrals and “positive word of mouth”
Build a shared language for service
Educate with “the moral of the story”
Become a better customer and you’ll get better service too |
Who should attend:
Business development managers, corporate sales managers, customer retention & loyalty managers, customer service managers, database marketing managers, loyalty & relationship marketing agencies, market research & analysts, VPs of marketing & sales, business heads, all levels of executives especially from sales, marketing, key accounts, management, client servicing & customer service |
Approach / Methodology:
Conducted by a panel of distinguished trainers, our workshops are short, intense, affordable, aimed at unzipping your latent potential by adding a tastier flavor to your profile. The trainers will keep you engaged while equipping you with the latest professional tools using interactive exercises, role playing, case studies and group discussions. |
Workshop Facilitator:
As a trainer, Sohail Zindani has extensive exposure of training in almost every industry including Banking and Financial institutions, Pharmaceuticals, Media, Agro Science, Chemical, Textiles, Oil and Gas (Exploration and Marketing), Hospitality, FMCG, Cellular and Telecom, Automobiles, Industrial Engineering and IT. With more than 70 loyal clients in 5 different countries and more than 15,000 participants trained, Sohail continues to contribute in the national and international learning arena.
Sohail has presented motivational and thought provoking sessions at various national and international platforms. Moreover, under his dynamic leadership, LEARNINGMINDS! has also developed some key business relationships in the USA, India, Singapore and Middle East.
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Workshop Venue:
Royal Palm Golf and Country Club, Lahore |
Fee |
Start Date |
Timings |
Duration |
PkR 7,500/- |
November 24, 2009 |
9:00AM to 5:00PM |
01 day |
| ONLINE Application Form: |
| Click here to open the form, fill it ONLINE and click 'Submit' to email. Alternatively, after filling the form you may print a copy and fax it. Please follow the instructions given on the form |
TUSDEC
Technology Upgradation and Skill Development Company |
State Cement Corporation Building, Kot Lakhpat, Lahore, Pakistan
Tel: (042)-111 000 143, 35145793, 35145795 Ext 872 or 874
Mobile: 0344-4440663 or 0344-4444033 Fax: (042)-35121658 or 35145792 |
Email: skill.courses@tusdec.org.pk
Website: www.tusdec.org.pk |
(Article: Copyright © 2009 TUSDEC - Skill)
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